Welcome
North Star Cleaning
We are professional Kent based carpet and upholstery cleaners who can help fix your dirty or damaged carpets throughout your house. Relax knowing our professional service will offer a five star performance and customer service.
- Outstanding Cleaning – every time
- Professional Service
- Quality Assurance
- Trained Members of the NCCA
- Carpet Cleaning and Repair
If you have a dirty or damaged carpet, why not get in touch and let us bring new life to it? Even carpets that have been damaged can be repaired with our specialist service. Call us today and be surprised!
North Star, based in Chatham, was first established in July 2000 with over 15 years’ experience in the cleaning industry. We are a family run business managed by Karen and Gary North and we provide our own bespoke service for every individual client.
Find out more about North Star. We are open 8am – 6.30pm for appointments.
Out of hours / emergency advice line: 07976 015531
Great experience.From booking the clean, paying the deposit and all elements of the cleaning the service was first class.We had a couple of stubborn stains and the advice and help we received from the operative were very helpful indeed - would recommend.
Very professional, friendly and politeVery pleased with the carpet, looks new againThanks MattWill definitely use again
Matthew cleaned all of the carpets in my house yesterday and I'm absolutely thrilled with the result. Matthew was entirely professional; he was super-friendly, courteous and tidy, and explained every step of the process to me. He worked incredibly hard to clean my carpets to a very high standard, and I will definitely be using North Star next time they need a clean.
Owners nice people, but of end of tenancy clean was very poor, I had to call them back and then ended up cleaning the bath and shower myself, plus round light switches, skirting boards etc. I suggest they make a visit to check the clean has met standards.
Great Service from the team at North Star Cleaning. Tony worked his socks off and did a brilliant job.
Efficient, friendly service. Stains removed from carpet and three piece suite and all looking very clean. Only problem is I'm banning anyone from sitting in my lounge now as I want to keep it sparkling clean now!!
Excellent Service & Results!!! Always use this company, polite, friendly and reliable staff thank you
A Google User
10:07 16 Aug 24
Excellent Service & Results!!! Always use this company, polite, friendly and reliable staff thank you
Excellent service. Karen was really efficient, friendly and polite prior to clean and the guys have done an excellent job putting in their all. They were very efficient, friendly and polite
Excellent job done. From booking through to completion of cleaning. Helpful and friendly.
Brilliant company to deal with. All staff I dealt with from booking thr cleaning to then getting it done were exceptional. They really care about their customers. The result after the clean was amazing. I can't recommend their services enough and would give 10 stars if I could! Thank you 😊
The team did a wonderful job on our hallway carpet, dining chairs and sofa. With 2 dogs and a 2 year old they had got so grubby and now look brand new!
They did a wonderful job on my carpets. Both guys were really friendly and helpful - also were great with my Bengal cats. Highly recommended.
Impressed by hard working friendly member of your team . Very satisfied .
5* So pleased with North Star Cleaning. My sofas came up beautifully and both guys were very friendly and professional. Will definitely be using again.
North Star provided a seamless service from start to finish. Matthew did an excellent job repairing my carpet. He worked efficiently, and was friendly and polite at all times. It was hassle-free experience and I'm very happy with the results. Thank you!
Amazing!!! My carpets were terrible and they've turned out better than expected. Gentleman was so good, professional and considerate. Would deffo use again.
Wonderful service from Matt, really helpful & knowledgeable (and not just the cleaning part!!). Carpets look excellent, I will certainly use again. Top service and worthy of the 5* review!!
Excellent service. Matt arrived on time. He did a brilliant job of both my carpet and sofas. He was courteous and friendly. I can see a difference in both the carpet and the sofas although they are still drying.
Matt , cleaned our leather suite . First time its been professionally cleaned in 7 years . And it now looks amazing . Matt did a great job , would definitely use and recommend this company again.
Brilliant service. Matthew was excellent. Really helpful and very quick and efficient. Carpets look brand new.
Brilliant friendly service from start to finish . My carpets look and smell great , my stairs look like new . Matthew was amazing , so friendly and respectful of my property he done a great day . Would highly recommend this company
Recently used North Star cleaning for a carpet repair. Friendly team who carried out the work to a really high standard. Highly recommend and will definitely use them again. Thank you!
Had carpets cleaned today and was very happy with the service and quality of the work . Will definitely use again
I hired this company via Facebook Ads and the booking was quite easy and simple. Matt did a great job cleaning carpets in three rooms and was very professional.
This is my honest review. I don’t normally take any advertising seriously on Facebook. There are so many scams. I was interested in having my carpets cleaned so I looked into this company before booking an appointment. I was really happy to find this is a legitimate company. The booking was so easy. I booked with a lady called Karen who was very helpful and made an appointment for me. II did also speak to her husband I think his name was Chris He was also very helpful. On the day the man came. I’m sorry I can’t remember his name. He was very nice. He worked so hard. He explained what he was going to do throughout the appointment. He also gave us some good advice regarding our carpets. I could not be happier with this company or the man who cleaned our carpets. I would have no hesitation in recommending to anyone who would like their carpets cleaned.Thank you to everyone involved
Matthew did a fantastic job on my two sofas, hall way and through lounge carpet. I highly recommend!
Excellent service. From the inspection to carrying out the work. Matt was a star. Excellent job. Will highly recommend and use North Star Cleaning again.
Excellent service. Tech Matthew was lovely and put in 100%! Our carpets weren’t that old and one room had been used to keep our dog in and he had been doing his business under a table without me realising so we had a massive wee stain to contend with! But Matthew brought the carpet back to how it look when we first moved in (see before and after pics). Had whole house done a well and I’m really pleased with every room, freshened the carpets at a minimal cost compared to replacing the at £2000! Would highly recommend North Star Cleaning.
Excellent service from Gary, Karen and Matthew. From my initial inquiry, to carpet clean I was very impressed. I had all the carpets deep cleaned/deoderized in my home, and my house honestly looks brand new and also smells lovely! I would highly recommend your service and would like to use you guys again in the future for any future carpet cleaning needs. Professional, on time and good customer service. Thank you once again for such brilliant service!
We’re very pleased with the appearance of our carpet now Matt has worked his magic. Hope it dries as clean as it looks damp! Lovely company to deal with. Would recommend to others and will use again in the future.
Very polite, informative operator. Was quick, clean, did a good job. No complaints.
Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people
Very pleased with the service I received from Gary and team. Will definitely be re booking in the next few weeks.
Fantastic job of cleaning my loung/diner carpet by a very polite, informative and friendly guy.Would reccomend to anyone.
Absolutely 💯 % amazing, the carpet had a lot of through traffic which in places was quite down trodden & dirty, wasn’t really sure if cleaning would help, had a company in last year & wasn’t that impressed, so before giving in & buying new carpet we tried this company, all I can say is OMG, so glad we did, they did an amazing job, the carpets look new again & such lovely people So before paying out large expense buying new carpet, please just give this wonderful company a try, you will not be disappointed.
We’re over the moon with Northstar. Matthew did a biohazard clean on our chair and it looks like new. Thanks Northstar and special thanks to Matt
Very satisfied. On time arrival, surveyed the work and decided how to go about it then got to work without delay. An absolutely first class job at a very reasonable cost.Have used North Star previously and will certainly use them again.
Consistent service all round from booking to service delivery. Friendly, professional and my G-Plan corner sofa is born anew. Thank you Matthew for a sterling job!Unable to review again so editing my original review to capture both January and today's job (8/08/24):Thank you Matthew and team for going the extra mile to accommodate my last minute request for carpet cleaning. So professional, superb results again and great value service.
I highly recommend NorthStar Carpet Cleaning, especially Matthew, who came to my property to clean my carpets. He went above and beyond by lugging his massive machine up to my flat and showed great dedication throughout the entire cleaning process. He deserves a medal for the work he did.NorthStar, owned by Karen and Gary, is an excellent company that deserves 5 stars for their prompt, professional, and top-quality service.Karen and Gary are extremely approachable and will do everything possible to provide assistance and help. If you're looking to make your carpets look clean again, NorthStar is the company to call.
Matt did an amazing job on our 3 piece suite and footstool. He goes above and beyond and gives good advice on how to maintain the furniture and tips for our carpet too. Karen and Gary are really helpful when booking and sorting out payments too. Will definitely be using again and fully recommend.
Highly recommend for carpet repair. Matt fixed my burned carpet really well.
North Star always do a brilliant job with our carpets and clean to very high standard. Staff are helpful and friendly.
Karen and her team were absolutely fantastic! I had a very big job which turned out to be more difficult than originally thoughts. Karen and her team were so understanding, professional and did an amazing job. Would highly recommend this team for any and all matters, no matter how big or small.
The carpets though out my small cottage were very dirty. The North Star technician worked very hard and produced a result that was amazing. He was able to remove all bad stains except where oil or grease from bed wheels had penetrated the carpet fibres over a long period of time. He arrived punctually and completed the job in about two hours. The cost was entirely reasonable.
Excellent service. Matt listened carefully to our requirements and delivered a very high quality clean. Good comms, friendly and professional.
Absolutely excellent service! I wasn’t sure if the job would be possible, as the residue glue following a carpet removal was beyond awful! Thankfully the North Star team did an absolutely amazing job! Fantastic customer service too! Thanks to all at North Star!
I would thoroughly recommend North Star Cleaning. Matt did a wonderful job cleaning my cream carpets throughout the house, plus my two neglected sofas. They all look as new. Also, I thought the price was very reasonable! I will definitely use North Star again.
We contacted this company, after being recommended by a friend. Our carpets are not the best quality and had some damage from our cat but Matt did a fantastic job and we were really pleased with how they came up. As well as looking cleaner the pile on the carpets feels better (bit like walking on newly laid carpets) and indent marks from furniture - like our coffee table - has disappeared.Matt is a lovely guy, thoroughly professional and friendly as indeed are Karen (who gave us an indicative quote over the phone) and Gary (who measured up for the final quote). Highly recommend and we will definitely use this company again.
I contacted North Star Cleaning on behalf of the Company I work for to deal with some carpet cleaning at a School where we were working. They responded immediately and attended within a couple of hours. Excellent service and communication. We would not hesitate to recommend them.
Just brilliant service from the initial call with Gary to Mat turning up bang on time.The repair to the carpet was exceptional.(Colour of carpet looks different due to the pics being taken in the day & evening).Highly recommended.Andy????
Had an cleaner attend our old flat on the 1st of September 2021 to clean the carpets before we handed the keys back to the lettings agent. They done an amazing job and made some very unclean carpets look great. Professional service throughout from booking the call and to dealing with the cleaner themselves. Very impressed with the service and was given some great advice by the chap on the end of the phone.Thanks againRyan and Amanda
Have been very impressed with North Star from the very first call I made to them. They’re very professional and friendly and offer a great service. I spoke to Karen on a few occasions and she was always very helpful. Matt came out to clean the carpets and again, we were very impressed with him and how very friendly he was. A lovely guy. He arrived on time and did a great job of refreshing our carpets. I’d definitely recommend them to anyone who needs their carpets cleaned.
We needed a fairly small but conspicuous worn area of our carpet on one of our stairs repaired. Having provided photos and made enquiry through North Star website, we received a rapid response with advice and quotation for repair by email. This was augmented by a phone call (from Spain!) to arrange an appointment to do the job within the week. On the day, Gary arrived and did the work without fuss and to a high standard. Friendly, helpful and professional throughout. Would not hesitate to recommend for repairs. AW
We operate across Kent including in Chatham, Dartford, Medway, Maidstone, Faversham, Sittingbourne, Canterbury and Tunbridge Wells.