Why Choose North Star?
Our expert team provides thorough carpet cleaning to eliminate dirt and stains. Experience a revitalized environment with our upholstery and carpet repair services.
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Dual-motor Prochem: Deep cleaning techniques to remove stubborn dirt and restore your carpets to their original beauty. -
100% BSI-approved cleaning chemicals: Professional repairs to extend the life of your carpets and keep them looking great.
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Certified, trained, and monitored: Revive your furniture with our specialized upholstery cleaning services for a fresh and clean look.
- Google Guaranteed: Contact us now to schedule your cleaning service and experience the difference!
Customer Feedback
Exceptional service and quality results every time!
Nick Carr
12:03 14 Apr 26
North Star did a thorough clean on my living room carpet. The furniture was moved as necessary and protected whilst cleaning took place. Their staff are competent and polite and I will be happy to use them again. Recommended
Divinia Sturgeon
10:19 09 Apr 26
Natalie Sanders
12:06 02 Apr 26
Very efficient, North Star did a thorough job on a carpet clean. Recommended
Sharon Green
12:33 03 Mar 26
Keanu was very friendly & did a great job at cleaning my carpets. He also recommended a hoover brand as I have issues with mine not picking up all the cats hair so that was helpful. Going to make an appointment for him to clean my dads carpets now
Kim Moore
12:20 02 Mar 26
Many thanks to Keanu, who has cleaned carpets for us twice now. He is a very nice guy who does a professional job. He is very thorough - not just a superficial clean. We will definitely use him again and would highly recommend him. Thank you Keanu!
Pat Mcfarland
08:04 12 Feb 26
Excellent service. Came at very short notice and did a very good job without any fuss. Definitely recommend
Briony Minter
10:38 05 Feb 26
I have an elderly dog who has unfortunately started to make a mess on the carpet. So, I reached out to North Star cleaning; From speaking to Gary over the phone and discussing what my options were, to getting booked in, and having Keanu round to clean the carpet, you can definitely see why they’ve been in business for so long! I am extremely impressed with everyone’s professionalism and standards, my carpet has never looked so clean. Thank you very much! I’ve attached some photos from before and after!
Jamval69
16:10 31 Jan 26
Fantastic results cleaning our upholstered dining chairs and a tub chair.
Keanu was quick, tidy and very thorough.
Very good value for money.
Would highly recommend.
Keanu was quick, tidy and very thorough.
Very good value for money.
Would highly recommend.
Bhinder Dhothar
21:15 28 Jan 26
Thanks to the quick and friendly team, carpets are clean, and will dry out soon. Keanu, also did some repair to a carpet that was loose. Happy with the results
Miss V Lewis
03:23 28 Jan 26
The upholstery cleaning service was effective, fresh and quick. Keanu was friendly and completed the job with professionalism and skill. I would recommend this service. Thank you.
April Camilleri
12:12 27 Jan 26
The team did an absolutely fantastic job of repairing damage to our landing carpet. Castors on a blanket box and ripped away part of our berber wool carpet. It now looks like new. Brilliant service and communication. I'd strongly recommend North Star Cleaning.
Lynda Dowding
11:33 27 Jan 26
We are really happy with the cleaning of all our rugs/stair carpet. We have two golden retrievers who love digging in the garden, and the rugs, especially, were in desperate need of a proper clean!! Hoovering only does so much, removing surface dry mud, but the deep clean has made an amazing difference with everything coming up like new! I thoroughly recommend North Star Cleaning: not only was the work well-done, but the price was reasonable too. 👍😄
Lauren
19:54 26 Jan 26
Super friendly at the booking end. Did an amazing job on my carpets - I was thrilled!! Reasonably priced and a brilliant service. Thank you so much.
Philippa Lazenby
14:09 17 Jan 26
Great job by Keanu. Our carpet looks as good as new - thank you.
Michael Hemple
16:47 06 Jan 26
Accidentally dropped a large mug of tea on our lounge carpet a few days ago; I phoned Northstar on a Sunday.
They gave me advice before they cleaned the area 2 days later.
Another Excellent professional cleaning experience from them - so thankful for their services.
I would thoroughly recommend Northstar !
They gave me advice before they cleaned the area 2 days later.
Another Excellent professional cleaning experience from them - so thankful for their services.
I would thoroughly recommend Northstar !
Donal O'Brien
16:57 30 Dec 25
Excellent service. Had a number of cleaners over the years but none as thorough as North Star. Great staff. Would recommend.
C Robinson
15:51 05 Dec 25
Very happy with the repair to our stair carpet after our puppy had chewed it! Gary did a great job and you would never know it had been repaired. Very friendly and helpful service and would recommend.
stella m
20:17 27 Nov 25
Matthew was brilliant. Managed to remove blood stains efficiently. Highly recommended. Thank you.
Richard Gray
14:42 27 Oct 25
Cleaned our carpet efficiently and to our satisfaction. Keanu is a helpful, polite and respectful young man.
Stephen
15:12 02 Oct 25
Excellent friendly service on a small yellow sofa that had been the recipient of hot chocolate twice! Great price and left our house really tidy. Thank you.(Have passed on our road’s WhatsApp group and my daughter!
Stephen
Stephen
Carol Law
13:47 17 Sep 25
I had my corner sofa cleaned by Keanu. I was very impressed with the work and it now looks like new. All stains removed. Would certainly use them again.
Ashleigh Martin
12:49 10 Sep 25
We have used Northstar on a few occasions now, most recently to clean our bedroom carpets. Matthew always does a great job and is friendly and very professional and we wouldn't hesitate to recommend them.
Mia Heron
21:29 09 Sep 25
Great repair for a great price. Professional service and great communication throughout. Thank you.
Matt Read
07:05 05 Sep 25
What a great company. Friendly and helpful communication ahead of the booking. Efficient and knowledgeable on the day of the clean. Amazing results on carpet and parquet floor. The guys that turned up were flexible, happy to explain what they were doing and willing to move all my furniture around to get to the floor. Best of all, no mildew smell after the clean which has been a problem in the past. Thank you!
Tanya read
12:48 04 Sep 25
My second time of using North Star, both times Matt & Keanu have been respectful of my home, done a fantastic job and left hoover lines on point!
I have referred to friends & family
5 Star service!
I have referred to friends & family
5 Star service!
Jennifer hand
11:01 22 Aug 25
Excellent service, from first call to the end.. my furniture looks and smells great... Special mention to Keanu who worked very hard and was very respectful, totally recommend. :)))
Lily Walkinshaw
19:30 20 Aug 25
Very good and well worth the money done are carpet extra quick and perfect.
Mick Harper
14:53 01 Aug 25
Excellent work , Had carpets cleaned , very courteous and friendly and done a great job , many Thanks
Christopher Account
15:48 29 Jul 25
Team arrived on time and started at once. Generally very good clean to hall carpet. Pointed out moth damage which we will be dealing with. Kitchen carpet generally good but failed to remove a significant brown stain. Not sure whether they moved the piano to clean under. We stayed out of the way as machinery is noisy but team didn't ask us to examine cleaned carpets or say goodbye!! Some contact would have been appreciated!
Nicole Ballard
13:05 24 Jul 25
The guys from North Star were great. They were friendly, pilot and professional. From the initial phone call booking to the cleaning to settling the bill can’t say enough how friendly all the employees are. If you need your carpets clean use North Star.
Nicola Perry
14:48 22 Jul 25
Very professional, carpet looks like very clean and like new. A stain that I’d tried to get out myself without any joy has come up like new. Very happy 😊
Jacqui Mitchell
12:03 22 Jul 25
I recently had an issue where my daughter's puppy chewed the stair carpet, pulling a long thread and damaging the hessian backing. Thankfully, I had some spare offcuts and contacted Northstar to help with the repair.
From the initial contact with Gary, to the completed job, the service was excellent. Matt and Keanu were very polite and professional. They explained the repair process clearly when they arrived, which put me at ease. The technician, Gary, also mentioned that even if I hadn’t had spare offcuts, there were alternative methods for sourcing matching thread — which was reassuring to know.
The final result exceeded my expectations — you genuinely wouldn’t be able to tell there had ever been any damage. It’s saved me a lot of money compared to replacing the entire carpet. I'm absolutely delighted and would highly recommend Northstar to anyone needing expert carpet repairs!
From the initial contact with Gary, to the completed job, the service was excellent. Matt and Keanu were very polite and professional. They explained the repair process clearly when they arrived, which put me at ease. The technician, Gary, also mentioned that even if I hadn’t had spare offcuts, there were alternative methods for sourcing matching thread — which was reassuring to know.
The final result exceeded my expectations — you genuinely wouldn’t be able to tell there had ever been any damage. It’s saved me a lot of money compared to replacing the entire carpet. I'm absolutely delighted and would highly recommend Northstar to anyone needing expert carpet repairs!
Sophia Benham
16:30 13 Jun 25
Fab company, and great service from quote to clean. Matthew was brill from the off. Came and looked at the challenge ahead, and was thorough, the team then came back with a quote I balked at as it was way lower than i anticipated - lovely surprise. Booked in and carpets done within 2 weeks of quote. Matt arrived promptly, and got cracking. Hardly noticed him working away whilst we were working and on calls, and suddenly was done in fab time. Carpets look great, super happy, and will defo be back for the rest of house when we move. Have zero qualms in recommending the team at North Star! Thanks!
Geoff Wicks
15:56 12 Jun 25
Had my mother's carpet cleaned this month following her admission to hospital. I could not be present whilst the carpet was cleaned and access was arranged via key safe. I was certainly impressed with the result. Will definitely use this company again. Thanks North Star!
Alison Middlicott
17:07 30 May 25
Overall very happy with the work done we had booked in for oven and sofa deep clean, had my stairs and landing carpet cleaned also, the man was very friendly and professional. We will recommend to our .
Brian Hyland
11:12 02 May 25
Excellent service and quality work. Good communication from start to end. Very happy with the outcome as carpets had been marred with spots of blood from minor accident, now spotless.
Sue Carter
09:40 15 Apr 25
Had marks on my stairs which had been an issue ! Matt came sorted the problem straight away 👍 Thankyou !! The hall stairs and landing have been cleaned and look amazing ! Definitely will be using North Star again ! Thankyou to Matt , he was so friendly and has done a great job !!
Ioanna
12:28 02 Apr 25
Called in North Star after a google search/review check of the area. Excellent service, very patient with us as we had delays in booking in. Excellent spot removal of carpet tape, sew repair of a burn mark and general cleaning of sitting room and hallway. Lovely man turned up promptly on the day and carried out all the works. Highly recommend North Star.
Robert
16:47 17 Mar 25
Excellent staff excellent service. They moved things around for me and come out on the same day. We definitely recommend and Matt who done the cleaning Was a lovely polite Man will definitely use again
Kirsten Anna
17:06 27 Feb 25
Matt did a great job in cleaning our sofa which had a big water stain. Thanks so much looks great!
Gill Deering
10:34 27 Feb 25
Thank you so much! North Star cleaned one of our mattresses after a pet incident - the mattress is now clean and fragrant! Wouldn't hesitate to use them again.
Faith
10:39 20 Feb 25
Had my rug cleaned by Gary. Fabulous result!
PLUS he cleaned and deoderised a mattress that came up looking like new.
Would highly recommend North Star Cleaning. This isn't the first time I've used them and it won't be the last! 🌟
PLUS he cleaned and deoderised a mattress that came up looking like new.
Would highly recommend North Star Cleaning. This isn't the first time I've used them and it won't be the last! 🌟
Tara W
21:24 19 Feb 25
If you need your carpets cleaned I would definitely recommend North Star. Matthew takes so much care & attention & our carpets look like new. He is such a lovely person. Karen in the office is also excellent. Hassle free & top class customer service!
Jc Boakes
13:33 11 Feb 25
I had my carpets cleaned by Matthew. He was a lovely man and very knowledgeable. I am very happy with clean, I can't believe how good they look.
Sue Hainsby
08:12 10 Feb 25
I have been working with Northstar for over 15 years in a professional capacity. They are ALL extremely pleasant and helpful, their knowledge is second to none, as a landlord my properties are often left in a less than ideal condition but they never complain they just get on with it and the results are always 10/10. I use them for all of my work and recommend them to friends and business associates. The carpet cleaning is exceptional and there have been times when I thought I would have to replace the carpets but after a Northstar visit they are as good as new which is a great saving for my business. If you are looking for a professional, experienced, knowledgeable business then call Northstar today.
Marilyn Stansbury
11:10 09 Feb 25
North Star have cleaned my house fortnightly for the past 5 years. Matthew is both personable and very professional. He always arrives on time and does a really good job. I can recommend North Star.
Deirdre Wells
08:31 09 Feb 25
Really friendly and efficient service. Couldn’t believe the results- my carpets were like new! Thank you North Star!
Joanne Wilkinson
21:47 04 Feb 25
Brilliant service, great results and really punctual. Couldn’t recommend them more and Matt was a very nice chap.
Sharon Hemingway
10:43 29 Jan 25
Very helpful and friendly. Replaced a reasonably large patch of carpet (120 by 30cm). Completed the job professionally and Matthew took his time to ensure all is as it should be. Thank you
Ashling Saunderson
14:47 24 Jan 25
5* service as always.
Matt always makes our carpets look good as new.
Never use anyone else.
Matt always makes our carpets look good as new.
Never use anyone else.
Alucard120392
16:48 22 Jan 25
Had my carpet cleaned today at 3.30 by Matthew a genuine lovely guy who knew what he was doing and left our 10year old carpet looking brand new. Cannot fault this company at all and would highly recommend them to anyone looking to get their carpets cleaned.
Clare Wilders
13:01 21 Jan 25
Excellent work. Lovely man and great service. We now have a clean couch.
Milli Keeler
20:46 13 Jan 25
Great experience from start to finish- booking was easy, Matt arrived promptly and got straight to work- our cleaner was cleaning our house at the time and our 18mo running around so wasn’t the easiest for him to get the job done- but everything looks great and we are really impressed. We will definitely be using North Star again 🙂
Paul Ralph
17:07 08 Jan 25
Very efficient service. Matt work extremely hard our very large and difficult to clean sofa which came up nice and clean.
Duncan Gauld
10:07 08 Jan 25
Had our stair carpet cleaned fantastic job done looks like new again
Elisabeth Curry
14:57 09 Dec 24
Very pleased with the service. Matthew arrived a little early and got straight on with the job. He was very hardworking, professional and pleasant.
Jacqueline Russo
14:32 07 Dec 24
I would definitely recommend North Star. They were very professional, helpful and a pleasure to have in our house.
Claire Lewis
15:55 25 Nov 24
Very easy to book an appointment. Matt arrived before time and was very friendly. He did a great job on the rug. Very professional left room clean. He took photos whilst here to get a quote for cleaning my sofas.
Samuel Okwuada
16:17 11 Nov 24
Lovely job done by 2 lovely fellows. Got appropriate advise before they started and got all the stains out. Will be back again.
Karen Little
07:55 12 Oct 24
Great experience.
From booking the clean, paying the deposit and all elements of the cleaning the service was first class.
We had a couple of stubborn stains and the advice and help we received from the operative were very helpful indeed - would recommend.
From booking the clean, paying the deposit and all elements of the cleaning the service was first class.
We had a couple of stubborn stains and the advice and help we received from the operative were very helpful indeed - would recommend.
Sara Collins
12:07 11 Oct 24
Very professional, friendly and polite
Very pleased with the carpet, looks new again
Thanks Matt
Will definitely use again
Very pleased with the carpet, looks new again
Thanks Matt
Will definitely use again
Andrea Marshall
07:13 10 Oct 24
Matthew cleaned all of the carpets in my house yesterday and I'm absolutely thrilled with the result. Matthew was entirely professional; he was super-friendly, courteous and tidy, and explained every step of the process to me. He worked incredibly hard to clean my carpets to a very high standard, and I will definitely be using North Star next time they need a clean.
Helen Harvey
11:41 04 Oct 24
Owners nice people, but of end of tenancy clean was very poor, I had to call them back and then ended up cleaning the bath and shower myself, plus round light switches, skirting boards etc. I suggest they make a visit to check the clean has met standards.
Darren Green
13:20 01 Oct 24
Great Service from the team at North Star Cleaning. Tony worked his socks off and did a brilliant job.
Liz dawes
15:25 17 Sep 24
Efficient, friendly service. Stains removed from carpet and three piece suite and all looking very clean. Only problem is I'm banning anyone from sitting in my lounge now as I want to keep it sparkling clean now!!
Jacqueline Atack
10:07 16 Aug 24
Excellent Service & Results!!! Always use this company, polite, friendly and reliable staff thank you
Tracey Wenham
11:14 29 Jul 24
Excellent service. Karen was really efficient, friendly and polite prior to clean and the guys have done an excellent job putting in their all. They were very efficient, friendly and polite
Ben Williams
14:39 26 Jul 24
Great service, friendly cleaner and a smashing job
Barrie Beeson
12:44 22 Jul 24
Excellent job done. From booking through to completion of cleaning. Helpful and friendly.
phil severs
14:57 16 Jul 24
denise quigley
13:19 16 Jul 24
Excellent service and lovely man who cleaned my carpet.
Lynne O'Brien
14:55 04 Jul 24
Brilliant company to deal with. All staff I dealt with from booking thr cleaning to then getting it done were exceptional. They really care about their customers. The result after the clean was amazing. I can't recommend their services enough and would give 10 stars if I could! Thank you 😊
Charlotte Whitaker
05:57 07 Jun 24
The team did a wonderful job on our hallway carpet, dining chairs and sofa. With 2 dogs and a 2 year old they had got so grubby and now look brand new!
DottiesBengals
14:28 06 Jun 24
They did a wonderful job on my carpets. Both guys were really friendly and helpful - also were great with my Bengal cats. Highly recommended.
Richard Inniss
05:44 01 Jun 24
Impressed by hard working friendly member of your team . Very satisfied .
joan hawkins
14:10 26 May 24
Job well done, friendly service
Nick Trevelyan
16:47 21 May 24
Friendly cleaner. Did a good job, very happy.
Rebecca Cansdale
17:01 16 May 24
5* So pleased with North Star Cleaning. My sofas came up beautifully and both guys were very friendly and professional. Will definitely be using again.
Zoe Fryday
14:16 07 May 24
North Star provided a seamless service from start to finish. Matthew did an excellent job repairing my carpet. He worked efficiently, and was friendly and polite at all times. It was hassle-free experience and I'm very happy with the results. Thank you!
Edward Pitt
12:53 07 May 24
Matthew was extremely professional and did an amazing job. Recommended.
Zulal Osman
15:34 02 May 24
Amazing!!! My carpets were terrible and they've turned out better than expected. Gentleman was so good, professional and considerate. Would deffo use again.
Lee Masters
21:38 30 Apr 24
Excellent service, carpets looked lovely and clean. Highly recommended
Steve Kennewell
15:05 29 Apr 24
Wonderful service from Matt, really helpful & knowledgeable (and not just the cleaning part!!). Carpets look excellent, I will certainly use again. Top service and worthy of the 5* review!!
K I
10:08 23 Apr 24
Excellent service. Matt arrived on time. He did a brilliant job of both my carpet and sofas. He was courteous and friendly. I can see a difference in both the carpet and the sofas although they are still drying.
Jack Marriott
16:19 22 Apr 24
will heywood
13:19 15 Apr 24
Matt , cleaned our leather suite . First time its been professionally cleaned in 7 years . And it now looks amazing . Matt did a great job , would definitely use and recommend this company again.
Deborah Turner
17:09 09 Apr 24
Brilliant service. Matthew was excellent. Really helpful and very quick and efficient. Carpets look brand new.
Becky Sykes
17:50 08 Apr 24
Brilliant friendly service from start to finish . My carpets look and smell great , my stairs look like new . Matthew was amazing , so friendly and respectful of my property he done a great day . Would highly recommend this company
Amelia Stewart
22:00 05 Apr 24
Recently used North Star cleaning for a carpet repair. Friendly team who carried out the work to a really high standard. Highly recommend and will definitely use them again. Thank you!
Liv Kimber
17:26 03 Apr 24
Had our carpets cleaned by Matt who done a brilliant job.
nicola pitman
16:00 03 Apr 24
Had carpets cleaned today and was very happy with the service and quality of the work . Will definitely use again
Santhosh ML
13:19 02 Apr 24
I hired this company via Facebook Ads and the booking was quite easy and simple. Matt did a great job cleaning carpets in three rooms and was very professional.
John Speller
15:40 26 Mar 24
Amazing job you patched my worn carpet amazing thank you
Jackie Kranz
14:55 25 Mar 24
This is my honest review. I don’t normally take any advertising seriously on Facebook. There are so many scams. I was interested in having my carpets cleaned so I looked into this company before booking an appointment. I was really happy to find this is a legitimate company. The booking was so easy. I booked with a lady called Karen who was very helpful and made an appointment for me. II did also speak to her husband I think his name was Chris He was also very helpful. On the day the man came. I’m sorry I can’t remember his name. He was very nice. He worked so hard. He explained what he was going to do throughout the appointment. He also gave us some good advice regarding our carpets. I could not be happier with this company or the man who cleaned our carpets. I would have no hesitation in recommending to anyone who would like their carpets cleaned.
Thank you to everyone involved
Thank you to everyone involved
Tracie Makepeace
13:53 22 Mar 24
Matthew did a fantastic job on my two sofas, hall way and through lounge carpet. I highly recommend!
Cj Parker
14:55 20 Mar 24
Great service from a brilliant company.
kemi ojutalayo
13:13 15 Mar 24
Excellent service. From the inspection to carrying out the work. Matt was a star. Excellent job. Will highly recommend and use North Star Cleaning again.
Carly Garlick
08:41 03 Mar 24
Excellent service. Tech Matthew was lovely and put in 100%! Our carpets weren’t that old and one room had been used to keep our dog in and he had been doing his business under a table without me realising so we had a massive wee stain to contend with! But Matthew brought the carpet back to how it look when we first moved in (see before and after pics). Had whole house done a well and I’m really pleased with every room, freshened the carpets at a minimal cost compared to replacing the at £2000! Would highly recommend North Star Cleaning.
Lesley Matthews
11:17 28 Feb 24
Very efficient and friendly service.
Amaka Oniovosa
18:40 25 Feb 24
Excellent service from Gary, Karen and Matthew. From my initial inquiry, to carpet clean I was very impressed. I had all the carpets deep cleaned/deoderized in my home, and my house honestly looks brand new and also smells lovely! I would highly recommend your service and would like to use you guys again in the future for any future carpet cleaning needs. Professional, on time and good customer service. Thank you once again for such brilliant service!
Jane Russell
11:29 22 Feb 24
We’re very pleased with the appearance of our carpet now Matt has worked his magic. Hope it dries as clean as it looks damp! Lovely company to deal with. Would recommend to others and will use again in the future.
Tony Tolhurst
17:19 20 Feb 24
Very polite, informative operator. Was quick, clean, did a good job. No complaints.
rachael mcclew
11:10 19 Feb 24
Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people
Janev Mehmet
22:32 17 Feb 24
Very pleased with the service I received from Gary and team. Will definitely be re booking in the next few weeks.
Anthony Cunningham
14:53 08 Feb 24
Fantastic job of cleaning my loung/diner carpet by a very polite, informative and friendly guy.Would reccomend to anyone.
Joanne Germaney
13:58 21 Jan 24
Absolutely 💯 % amazing, the carpet had a lot of through traffic which in places was quite down trodden & dirty, wasn’t really sure if cleaning would help, had a company in last year & wasn’t that impressed, so before giving in & buying new carpet we tried this company, all I can say is OMG, so glad we did, they did an amazing job, the carpets look new again & such lovely people So before paying out large expense buying new carpet, please just give this wonderful company a try, you will not be disappointed.
Corinne McNeall
18:54 20 Jan 24
We’re over the moon with Northstar. Matthew did a biohazard clean on our chair and it looks like new. Thanks Northstar and special thanks to Matt
Nadine Orhiere
19:21 18 Jan 24
Great service would definitely recommend and use again! Thanks guys
Bryan Lukehurst
11:34 12 Jan 24
Very satisfied. On time arrival, surveyed the work and decided how to go about it then got to work without delay. An absolutely first class job at a very reasonable cost.
Have used North Star previously and will certainly use them again.
Have used North Star previously and will certainly use them again.
Robert Daws
13:15 05 Jan 24
Star Ademosu
21:45 04 Jan 24
Consistent service all round from booking to service delivery. Friendly, professional and my G-Plan corner sofa is born anew. Thank you Matthew for a sterling job!
Unable to review again so editing my original review to capture both January and today's job (8/08/24):
Thank you Matthew and team for going the extra mile to accommodate my last minute request for carpet cleaning. So professional, superb results again and great value service.
Unable to review again so editing my original review to capture both January and today's job (8/08/24):
Thank you Matthew and team for going the extra mile to accommodate my last minute request for carpet cleaning. So professional, superb results again and great value service.
Colleen Rawlings
17:44 20 Dec 23
I highly recommend NorthStar Carpet Cleaning, especially Matthew, who came to my property to clean my carpets. He went above and beyond by lugging his massive machine up to my flat and showed great dedication throughout the entire cleaning process. He deserves a medal for the work he did.
NorthStar, owned by Karen and Gary, is an excellent company that deserves 5 stars for their prompt, professional, and top-quality service.
Karen and Gary are extremely approachable and will do everything possible to provide assistance and help. If you're looking to make your carpets look clean again, NorthStar is the company to call.
NorthStar, owned by Karen and Gary, is an excellent company that deserves 5 stars for their prompt, professional, and top-quality service.
Karen and Gary are extremely approachable and will do everything possible to provide assistance and help. If you're looking to make your carpets look clean again, NorthStar is the company to call.
Caroline Taylor
17:05 29 Nov 23
Matt did an amazing job on our 3 piece suite and footstool. He goes above and beyond and gives good advice on how to maintain the furniture and tips for our carpet too. Karen and Gary are really helpful when booking and sorting out payments too. Will definitely be using again and fully recommend.
Prageeth Maduranga Athukorala
15:14 29 Nov 23
Highly recommend for carpet repair. Matt fixed my burned carpet really well.
Path Ways
09:03 24 Nov 23
North Star always do a brilliant job with our carpets and clean to very high standard. Staff are helpful and friendly.
Tasha Maidwell
09:38 16 Nov 23
Karen and her team were absolutely fantastic! I had a very big job which turned out to be more difficult than originally thoughts. Karen and her team were so understanding, professional and did an amazing job. Would highly recommend this team for any and all matters, no matter how big or small.
David Newton
12:22 02 Oct 23
The carpets though out my small cottage were very dirty. The North Star technician worked very hard and produced a result that was amazing. He was able to remove all bad stains except where oil or grease from bed wheels had penetrated the carpet fibres over a long period of time. He arrived punctually and completed the job in about two hours. The cost was entirely reasonable.
Jason Thomas
11:52 21 Aug 23
Excellent service. Matt listened carefully to our requirements and delivered a very high quality clean. Good comms, friendly and professional.
Michelle Rolls
15:55 11 Aug 23
Absolutely excellent service! I wasn’t sure if the job would be possible, as the residue glue following a carpet removal was beyond awful! Thankfully the North Star team did an absolutely amazing job! Fantastic customer service too! Thanks to all at North Star!
Babs H
08:31 30 Jul 23
I would thoroughly recommend North Star Cleaning. Matt did a wonderful job cleaning my cream carpets throughout the house, plus my two neglected sofas. They all look as new. Also, I thought the price was very reasonable! I will definitely use North Star again.
Kathleen Hanlon
12:39 21 Jul 23
We contacted this company, after being recommended by a friend. Our carpets are not the best quality and had some damage from our cat but Matt did a fantastic job and we were really pleased with how they came up. As well as looking cleaner the pile on the carpets feels better (bit like walking on newly laid carpets) and indent marks from furniture - like our coffee table - has disappeared.
Matt is a lovely guy, thoroughly professional and friendly as indeed are Karen (who gave us an indicative quote over the phone) and Gary (who measured up for the final quote). Highly recommend and we will definitely use this company again.
Matt is a lovely guy, thoroughly professional and friendly as indeed are Karen (who gave us an indicative quote over the phone) and Gary (who measured up for the final quote). Highly recommend and we will definitely use this company again.
Jackie Sullivan
13:30 29 Sep 22
I contacted North Star Cleaning on behalf of the Company I work for to deal with some carpet cleaning at a School where we were working. They responded immediately and attended within a couple of hours. Excellent service and communication. We would not hesitate to recommend them.
A Speed
18:31 05 Nov 21
Just brilliant service from the initial call with Gary to Mat turning up bang on time.
The repair to the carpet was exceptional.
(Colour of carpet looks different due to the pics being taken in the day & evening).
Highly recommended.
Andy????
The repair to the carpet was exceptional.
(Colour of carpet looks different due to the pics being taken in the day & evening).
Highly recommended.
Andy????
Amanda
16:57 08 Sep 21
Had an cleaner attend our old flat on the 1st of September 2021 to clean the carpets before we handed the keys back to the lettings agent. They done an amazing job and made some very unclean carpets look great. Professional service throughout from booking the call and to dealing with the cleaner themselves. Very impressed with the service and was given some great advice by the chap on the end of the phone.
Thanks again
Ryan and Amanda
Thanks again
Ryan and Amanda
Rhiannon Morris
07:22 25 Aug 21
Have been very impressed with North Star from the very first call I made to them. They’re very professional and friendly and offer a great service. I spoke to Karen on a few occasions and she was always very helpful. Matt came out to clean the carpets and again, we were very impressed with him and how very friendly he was. A lovely guy. He arrived on time and did a great job of refreshing our carpets. I’d definitely recommend them to anyone who needs their carpets cleaned.
Art Williams
08:03 06 Jul 19
We needed a fairly small but conspicuous worn area of our carpet on one of our stairs repaired. Having provided photos and made enquiry through North Star website, we received a rapid response with advice and quotation for repair by email. This was augmented by a phone call (from Spain!) to arrange an appointment to do the job within the week. On the day, Gary arrived and did the work without fuss and to a high standard. Friendly, helpful and professional throughout. Would not hesitate to recommend for repairs. AW