Customer Feedback
Exceptional service and quality results every time!
Ken Hoare
4 weeks ago
Second time I have used this company for upholstery and carpet cleaning and the word 'Second' should say it all.
Yes they are prompt arriving and then work quietly only disturbing one's home whenever necessary.
Hopefully no more change of addresses for me but should it occur and I need cleanl
ing services North Star will be the first I call.
Christine Russell
4 weeks ago
Lovely service. Beau was so professional and non judgmental. Definitely use this service again
RKOK
1 month ago
The guys did any excellent job at a very reasonable price. Would absolutely recommend using this company as a homeowner or a landlord. Thank you.
Wynne Gifford
2 months ago
Anne Attwood
2 months ago
Absolutely delighted with the way Keanu worked so hard to complete all rooms that I asked Northstar to clean. He persevered with a nail varnish spill that had gone on the bedroom carpet and now there is no mark to be seen.
I would unreservedly recommend Northstar cleaning.
Jacqui De-Winter
2 months ago
Fantastic service from booking to completion, deserves more than 5 stars ⭐ Keanu (who is delightful) did a perfect job, attention to detail was above and beyond expectations. Would confidently recommend to anyone. Thank you 😊
Aparajita S
2 months ago
I contacted the team and spoke to Karen who was so polite and helpful. A carpet and upholstery clean was scheduled for 2 weeks later. Keanu arrived before time and started promptly. He cleaned the carpets in 3 rooms and in under 1.5 hours and they dried up quickly as well. The carpet felt nice and fluffy under the feet afterwards and looked so clean.
I would recommend them for the job.
Shiona Rogers
2 months ago
Oh my word, what a service! I had the dirtiest carpet that was 15+ years old, and had suffered dog for at least 13 of those years. I didn't expect the miracle of a virtually new looking carpet. I wish I'd taken a before photo, but frankly, I was too embarrassed! But I wouldn't be surprised if it made it another 15 years. Exceptional service from start to finish, and this was a last minute fit me in. I shall definitely use North Star again, and will recommend with no hesitation. Brilliant.
lisa M
3 months ago
I would like to retract my previous review and apologise to North Star clean! My review was for a company called northern star clean in Shildon. I mistakenly reviewed the wrong company. I have never used North Star in Kent🙈😳 thank you to North Star for being so lovely on the phone about it!
Susan Vine
3 months ago
Excellent service and a good, clean look and smell to our carpet. Thanks.
Barbara Green
3 months ago
Very professional family run service. Competitive price. Keanu did a great job cleaning my curtains, that had heavy mould on the linings. It’s a bonus having the curtains cleaned in the home instead of having to take them to a shop.
Jill Galton
4 months ago
I’ve worked with North Star cleaning for years now. Absolutely amazing service, amazing people who are very loyal and work extra hard. Gary and Karen are the most genuine people and trustworthy that you could have to work for you. I would give them Six stars if I could, thanks again for all your hard work guys x
MAXIMUM
4 months ago
I had my carpet repaired yesterday as my new pet rabbits got out and scratched and chewed a bald spot into my carpet. I am renting so of course went into panic mode. Lucky everyone I spoke to was very professional and asked for pictures to do with spare carpet, The back of the spare carpet and the damage and reassured me they could help. Unfortunately the carpet I have wasn’t compatible for a permanent fix as the fibers on the back of the carpet would have melted during the process of the permanent solution.But that didn’t stop them from managing to give me a temporary fix that would last up to six months to get me through inspections until I can afford a carpet replacement. I am so happy with the outcome it’s blended in so well and it’s literally invisible. They are very friendly when you speak to them, they are very informative they made sure I understood everything and explained all there decisions and why and also very quick to do the job I am so amazed and happy with the finished result. The prices are very affordable also. I will definitely be using North Star cleaning as my go to repair and carpet cleaning company. Amazing work. The man that done my carpet is called keanu. Amazing man and worker!
H R
4 months ago
When I uncovered moth holes in my carpet my heart sank, I wasn’t sure if they could even be repaired. But I was fortunate enough to then discover North Star. Friendly, reassuring and transparent advice from the start. And the repair itself was like a magic trick, a baffling magic trick. Gary is a true artisan. A great experience from the first phone call to the end result, which I could not be happier with. I’d recommend in a heart beat!
Prudence
4 months ago
I contacted North Star Cleaning online about my sofa that had a patch of completely dry, cured black radiator paint deeply bonded into the fabric. Gary gave an incredibly prompt, polite, and professional response to my enquiry.Keanu arrived to do the job and was absolutely brilliant. Because it was an old, deep stain, he was exceptionally patient and paid immense attention to detail to ensure the fabric wasn't damaged while breaking down the paint. He left my couch looking and smelling brand new. I cannot thank them enough and I highly recommend their services to anyone dealing with stubborn paint stains.
Ann Palmer Artist
5 months ago
We were delighted woth the cleaning our carpets are now sparkling thank you, such a nice man too
suzanne lynch
6 months ago
Great team, very friendly and did an excellent job! Carpet cleaners for life!
Nick Carr
6 months ago
North Star did a thorough clean on my living room carpet. The furniture was moved as necessary and protected whilst cleaning took place. Their staff are competent and polite and I will be happy to use them again. Recommended
Divinia Sturgeon
6 months ago
Natalie Sanders
6 months ago
Very efficient, North Star did a thorough job on a carpet clean. Recommended
Sharon Green
7 months ago
Keanu was very friendly & did a great job at cleaning my carpets. He also recommended a hoover brand as I have issues with mine not picking up all the cats hair so that was helpful. Going to make an appointment for him to clean my dads carpets now
Kim Moore
7 months ago
Many thanks to Keanu, who has cleaned carpets for us twice now. He is a very nice guy who does a professional job. He is very thorough - not just a superficial clean. We will definitely use him again and would highly recommend him. Thank you Keanu!
Pat Mcfarland
8 months ago
Excellent service. Came at very short notice and did a very good job without any fuss. Definitely recommend
Briony Minter
8 months ago
I have an elderly dog who has unfortunately started to make a mess on the carpet. So, I reached out to North Star cleaning; From speaking to Gary over the phone and discussing what my options were, to getting booked in, and having Keanu round to clean the carpet, you can definitely see why they’ve been in business for so long! I am extremely impressed with everyone’s professionalism and standards, my carpet has never looked so clean. Thank you very much! I’ve attached some photos from before and after!
Jamval69
8 months ago
Fantastic results cleaning our upholstered dining chairs and a tub chair.
Keanu was quick, tidy and very thorough.
Very good value for money.
Would highly recommend.
Bhinder Dhothar
8 months ago
Thanks to the quick and friendly team, carpets are clean, and will dry out soon. Keanu, also did some repair to a carpet that was loose. Happy with the results
Miss V Lewis
8 months ago
The upholstery cleaning service was effective, fresh and quick. Keanu was friendly and completed the job with professionalism and skill. I would recommend this service. Thank you.
April Camilleri
9 months ago
The team did an absolutely fantastic job of repairing damage to our landing carpet. Castors on a blanket box and ripped away part of our berber wool carpet. It now looks like new. Brilliant service and communication. I'd strongly recommend North Star Cleaning.
Lynda Dowding
9 months ago
We are really happy with the cleaning of all our rugs/stair carpet. We have two golden retrievers who love digging in the garden, and the rugs, especially, were in desperate need of a proper clean!! Hoovering only does so much, removing surface dry mud, but the deep clean has made an amazing difference with everything coming up like new! I thoroughly recommend North Star Cleaning: not only was the work well-done, but the price was reasonable too. 👍😄
Lauren
9 months ago
Super friendly at the booking end. Did an amazing job on my carpets - I was thrilled!! Reasonably priced and a brilliant service. Thank you so much.
Philippa Lazenby
9 months ago
Great job by Keanu. Our carpet looks as good as new - thank you.
Michael Hemple
9 months ago
Accidentally dropped a large mug of tea on our lounge carpet a few days ago; I phoned Northstar on a Sunday.
They gave me advice before they cleaned the area 2 days later.
Another Excellent professional cleaning experience from them - so thankful for their services.
I would thoroughly recommend Northstar !
Donal O'Brien
9 months ago
Excellent service. Had a number of cleaners over the years but none as thorough as North Star. Great staff. Would recommend.
C Robinson
10 months ago
Very happy with the repair to our stair carpet after our puppy had chewed it! Gary did a great job and you would never know it had been repaired. Very friendly and helpful service and would recommend.
stella m
11 months ago
Matthew was brilliant. Managed to remove blood stains efficiently. Highly recommended. Thank you.
Richard Gray
12 months ago
Cleaned our carpet efficiently and to our satisfaction. Keanu is a helpful, polite and respectful young man.
Stephen
1 year ago
Excellent friendly service on a small yellow sofa that had been the recipient of hot chocolate twice! Great price and left our house really tidy. Thank you.(Have passed on our road’s WhatsApp group and my daughter!
Stephen
Carol Law
1 year ago
I had my corner sofa cleaned by Keanu. I was very impressed with the work and it now looks like new. All stains removed. Would certainly use them again.
Ashleigh Martin
1 year ago
We have used Northstar on a few occasions now, most recently to clean our bedroom carpets. Matthew always does a great job and is friendly and very professional and we wouldn't hesitate to recommend them.
Mia Heron
1 year ago
Great repair for a great price. Professional service and great communication throughout. Thank you.
Matt Read
1 year ago
What a great company. Friendly and helpful communication ahead of the booking. Efficient and knowledgeable on the day of the clean. Amazing results on carpet and parquet floor. The guys that turned up were flexible, happy to explain what they were doing and willing to move all my furniture around to get to the floor. Best of all, no mildew smell after the clean which has been a problem in the past. Thank you!
Tanya read
1 year ago
My second time of using North Star, both times Matt & Keanu have been respectful of my home, done a fantastic job and left hoover lines on point!
I have referred to friends & family
5 Star service!
Jennifer hand
1 year ago
Excellent service, from first call to the end.. my furniture looks and smells great... Special mention to Keanu who worked very hard and was very respectful, totally recommend. :)))
Lily Walkinshaw
1 year ago
Very good and well worth the money done are carpet extra quick and perfect.
Mick Harper
1 year ago
Excellent work , Had carpets cleaned , very courteous and friendly and done a great job , many Thanks
Christopher Account
1 year ago
Team arrived on time and started at once. Generally very good clean to hall carpet. Pointed out moth damage which we will be dealing with. Kitchen carpet generally good but failed to remove a significant brown stain. Not sure whether they moved the piano to clean under. We stayed out of the way as machinery is noisy but team didn't ask us to examine cleaned carpets or say goodbye!! Some contact would have been appreciated!
Nicole Ballard
1 year ago
The guys from North Star were great. They were friendly, pilot and professional. From the initial phone call booking to the cleaning to settling the bill can’t say enough how friendly all the employees are. If you need your carpets clean use North Star.
Nicola Perry
1 year ago
Very professional, carpet looks like very clean and like new. A stain that I’d tried to get out myself without any joy has come up like new. Very happy 😊
Jacqui Mitchell
1 year ago
I recently had an issue where my daughter's puppy chewed the stair carpet, pulling a long thread and damaging the hessian backing. Thankfully, I had some spare offcuts and contacted Northstar to help with the repair.
From the initial contact with Gary, to the completed job, the service was excellent. Matt and Keanu were very polite and professional. They explained the repair process clearly when they arrived, which put me at ease. The technician, Gary, also mentioned that even if I hadn’t had spare offcuts, there were alternative methods for sourcing matching thread — which was reassuring to know.
The final result exceeded my expectations — you genuinely wouldn’t be able to tell there had ever been any damage. It’s saved me a lot of money compared to replacing the entire carpet. I'm absolutely delighted and would highly recommend Northstar to anyone needing expert carpet repairs!
Sophia Benham
1 year ago
Fab company, and great service from quote to clean. Matthew was brill from the off. Came and looked at the challenge ahead, and was thorough, the team then came back with a quote I balked at as it was way lower than i anticipated - lovely surprise. Booked in and carpets done within 2 weeks of quote. Matt arrived promptly, and got cracking. Hardly noticed him working away whilst we were working and on calls, and suddenly was done in fab time. Carpets look great, super happy, and will defo be back for the rest of house when we move. Have zero qualms in recommending the team at North Star! Thanks!
Geoff Wicks
1 year ago
Had my mother's carpet cleaned this month following her admission to hospital. I could not be present whilst the carpet was cleaned and access was arranged via key safe. I was certainly impressed with the result. Will definitely use this company again. Thanks North Star!
Alison Middlicott
1 year ago
Overall very happy with the work done we had booked in for oven and sofa deep clean, had my stairs and landing carpet cleaned also, the man was very friendly and professional. We will recommend to our .
Brian Hyland
1 year ago
Excellent service and quality work. Good communication from start to end. Very happy with the outcome as carpets had been marred with spots of blood from minor accident, now spotless.
Sue Carter
1 year ago
Had marks on my stairs which had been an issue ! Matt came sorted the problem straight away 👍 Thankyou !! The hall stairs and landing have been cleaned and look amazing ! Definitely will be using North Star again ! Thankyou to Matt , he was so friendly and has done a great job !!
Ioanna
2 years ago
Called in North Star after a google search/review check of the area. Excellent service, very patient with us as we had delays in booking in. Excellent spot removal of carpet tape, sew repair of a burn mark and general cleaning of sitting room and hallway. Lovely man turned up promptly on the day and carried out all the works. Highly recommend North Star.
Robert
2 years ago
Excellent staff excellent service. They moved things around for me and come out on the same day. We definitely recommend and Matt who done the cleaning Was a lovely polite Man will definitely use again
Kirsten Anna
2 years ago
Matt did a great job in cleaning our sofa which had a big water stain. Thanks so much looks great!
Gill Deering
2 years ago
Thank you so much! North Star cleaned one of our mattresses after a pet incident - the mattress is now clean and fragrant! Wouldn't hesitate to use them again.
Faith
2 years ago
Had my rug cleaned by Gary. Fabulous result!
PLUS he cleaned and deoderised a mattress that came up looking like new.
Would highly recommend North Star Cleaning. This isn't the first time I've used them and it won't be the last! 🌟
Tara W
2 years ago
If you need your carpets cleaned I would definitely recommend North Star. Matthew takes so much care & attention & our carpets look like new. He is such a lovely person. Karen in the office is also excellent. Hassle free & top class customer service!
Jc Boakes
2 years ago
I had my carpets cleaned by Matthew. He was a lovely man and very knowledgeable. I am very happy with clean, I can't believe how good they look.
Sue Hainsby
2 years ago
I have been working with Northstar for over 15 years in a professional capacity. They are ALL extremely pleasant and helpful, their knowledge is second to none, as a landlord my properties are often left in a less than ideal condition but they never complain they just get on with it and the results are always 10/10. I use them for all of my work and recommend them to friends and business associates. The carpet cleaning is exceptional and there have been times when I thought I would have to replace the carpets but after a Northstar visit they are as good as new which is a great saving for my business. If you are looking for a professional, experienced, knowledgeable business then call Northstar today.
Marilyn Stansbury
2 years ago
North Star have cleaned my house fortnightly for the past 5 years. Matthew is both personable and very professional. He always arrives on time and does a really good job. I can recommend North Star.
Deirdre Wells
2 years ago
Really friendly and efficient service. Couldn’t believe the results- my carpets were like new! Thank you North Star!
Joanne Wilkinson
2 years ago
Brilliant service, great results and really punctual. Couldn’t recommend them more and Matt was a very nice chap.
Sharon Hemingway
2 years ago
Very helpful and friendly. Replaced a reasonably large patch of carpet (120 by 30cm). Completed the job professionally and Matthew took his time to ensure all is as it should be. Thank you
Ashling Saunderson
2 years ago
5* service as always.
Matt always makes our carpets look good as new.
Never use anyone else.
Alucard120392
2 years ago
Had my carpet cleaned today at 3.30 by Matthew a genuine lovely guy who knew what he was doing and left our 10year old carpet looking brand new. Cannot fault this company at all and would highly recommend them to anyone looking to get their carpets cleaned.
Clare Wilders
2 years ago
Excellent work. Lovely man and great service. We now have a clean couch.
Milli Keeler
2 years ago
Great experience from start to finish- booking was easy, Matt arrived promptly and got straight to work- our cleaner was cleaning our house at the time and our 18mo running around so wasn’t the easiest for him to get the job done- but everything looks great and we are really impressed. We will definitely be using North Star again 🙂
Paul Ralph
2 years ago
Very efficient service. Matt work extremely hard our very large and difficult to clean sofa which came up nice and clean.
Duncan Gauld
2 years ago
Had our stair carpet cleaned fantastic job done looks like new again
Elisabeth Curry
2 years ago
Very pleased with the service. Matthew arrived a little early and got straight on with the job. He was very hardworking, professional and pleasant.
Jacqueline Russo
2 years ago
I would definitely recommend North Star. They were very professional, helpful and a pleasure to have in our house.
Claire Lewis
2 years ago
Very easy to book an appointment. Matt arrived before time and was very friendly. He did a great job on the rug. Very professional left room clean. He took photos whilst here to get a quote for cleaning my sofas.
Samuel Okwuada
2 years ago
Lovely job done by 2 lovely fellows. Got appropriate advise before they started and got all the stains out. Will be back again.
Karen Little
2 years ago
Great experience.
From booking the clean, paying the deposit and all elements of the cleaning the service was first class.
We had a couple of stubborn stains and the advice and help we received from the operative were very helpful indeed - would recommend.
Sara Collins
2 years ago
Very professional, friendly and polite
Very pleased with the carpet, looks new again
Thanks Matt
Will definitely use again
Andrea Marshall
2 years ago
Matthew cleaned all of the carpets in my house yesterday and I'm absolutely thrilled with the result. Matthew was entirely professional; he was super-friendly, courteous and tidy, and explained every step of the process to me. He worked incredibly hard to clean my carpets to a very high standard, and I will definitely be using North Star next time they need a clean.
Helen Harvey
2 years ago
Owners nice people, but of end of tenancy clean was very poor, I had to call them back and then ended up cleaning the bath and shower myself, plus round light switches, skirting boards etc. I suggest they make a visit to check the clean has met standards.
Darren Green
2 years ago
Great Service from the team at North Star Cleaning. Tony worked his socks off and did a brilliant job.
Liz dawes
2 years ago
Efficient, friendly service. Stains removed from carpet and three piece suite and all looking very clean. Only problem is I'm banning anyone from sitting in my lounge now as I want to keep it sparkling clean now!!
Jacqueline Atack
2 years ago
Excellent Service & Results!!! Always use this company, polite, friendly and reliable staff thank you
Tracey Wenham
2 years ago
Excellent service. Karen was really efficient, friendly and polite prior to clean and the guys have done an excellent job putting in their all. They were very efficient, friendly and polite
Ben Williams
2 years ago
Great service, friendly cleaner and a smashing job
Barrie Beeson
2 years ago
Excellent job done. From booking through to completion of cleaning. Helpful and friendly.
phil severs
2 years ago
denise quigley
2 years ago
Excellent service and lovely man who cleaned my carpet.
Lynne O'Brien
2 years ago
Brilliant company to deal with. All staff I dealt with from booking thr cleaning to then getting it done were exceptional. They really care about their customers. The result after the clean was amazing. I can't recommend their services enough and would give 10 stars if I could! Thank you 😊
Charlotte Whitaker
2 years ago
The team did a wonderful job on our hallway carpet, dining chairs and sofa. With 2 dogs and a 2 year old they had got so grubby and now look brand new!
DottiesBengals
2 years ago
They did a wonderful job on my carpets. Both guys were really friendly and helpful - also were great with my Bengal cats. Highly recommended.
Richard Inniss
2 years ago
Impressed by hard working friendly member of your team . Very satisfied .
joan hawkins
2 years ago
Job well done, friendly service
Nick Trevelyan
2 years ago
Friendly cleaner. Did a good job, very happy.
Rebecca Cansdale
2 years ago
5* So pleased with North Star Cleaning. My sofas came up beautifully and both guys were very friendly and professional. Will definitely be using again.
Zoe Fryday
2 years ago
North Star provided a seamless service from start to finish. Matthew did an excellent job repairing my carpet. He worked efficiently, and was friendly and polite at all times. It was hassle-free experience and I'm very happy with the results. Thank you!
Edward Pitt
2 years ago
Matthew was extremely professional and did an amazing job. Recommended.
Zulal Osman
2 years ago
Amazing!!! My carpets were terrible and they've turned out better than expected. Gentleman was so good, professional and considerate. Would deffo use again.
Lee Masters
2 years ago
Excellent service, carpets looked lovely and clean. Highly recommended
Steve Kennewell
2 years ago
Wonderful service from Matt, really helpful & knowledgeable (and not just the cleaning part!!). Carpets look excellent, I will certainly use again. Top service and worthy of the 5* review!!
K I
2 years ago
Excellent service. Matt arrived on time. He did a brilliant job of both my carpet and sofas. He was courteous and friendly. I can see a difference in both the carpet and the sofas although they are still drying.
Jack Marriott
2 years ago
will heywood
2 years ago
Matt , cleaned our leather suite . First time its been professionally cleaned in 7 years . And it now looks amazing . Matt did a great job , would definitely use and recommend this company again.
Deborah Turner
3 years ago
Brilliant service. Matthew was excellent. Really helpful and very quick and efficient. Carpets look brand new.
Becky Sykes
3 years ago
Brilliant friendly service from start to finish . My carpets look and smell great , my stairs look like new . Matthew was amazing , so friendly and respectful of my property he done a great day . Would highly recommend this company
Amelia Stewart
3 years ago
Recently used North Star cleaning for a carpet repair. Friendly team who carried out the work to a really high standard. Highly recommend and will definitely use them again. Thank you!
Liv Kimber
3 years ago
Had our carpets cleaned by Matt who done a brilliant job.
nicola pitman
3 years ago
Had carpets cleaned today and was very happy with the service and quality of the work . Will definitely use again
Santhosh ML
3 years ago
I hired this company via Facebook Ads and the booking was quite easy and simple. Matt did a great job cleaning carpets in three rooms and was very professional.
John Speller
3 years ago
Amazing job you patched my worn carpet amazing thank you
Jackie Kranz
3 years ago
This is my honest review. I don’t normally take any advertising seriously on Facebook. There are so many scams. I was interested in having my carpets cleaned so I looked into this company before booking an appointment. I was really happy to find this is a legitimate company. The booking was so easy. I booked with a lady called Karen who was very helpful and made an appointment for me. II did also speak to her husband I think his name was Chris He was also very helpful. On the day the man came. I’m sorry I can’t remember his name. He was very nice. He worked so hard. He explained what he was going to do throughout the appointment. He also gave us some good advice regarding our carpets. I could not be happier with this company or the man who cleaned our carpets. I would have no hesitation in recommending to anyone who would like their carpets cleaned.
Thank you to everyone involved
Tracie Makepeace
3 years ago
Matthew did a fantastic job on my two sofas, hall way and through lounge carpet. I highly recommend!
Cj Parker
3 years ago
Great service from a brilliant company.
kemi ojutalayo
3 years ago
Excellent service. From the inspection to carrying out the work. Matt was a star. Excellent job. Will highly recommend and use North Star Cleaning again.
Carly Garlick
3 years ago
Excellent service. Tech Matthew was lovely and put in 100%! Our carpets weren’t that old and one room had been used to keep our dog in and he had been doing his business under a table without me realising so we had a massive wee stain to contend with! But Matthew brought the carpet back to how it look when we first moved in (see before and after pics). Had whole house done a well and I’m really pleased with every room, freshened the carpets at a minimal cost compared to replacing the at £2000! Would highly recommend North Star Cleaning.
Lesley Matthews
3 years ago
Very efficient and friendly service.
Amaka Oniovosa
3 years ago
Excellent service from Gary, Karen and Matthew. From my initial inquiry, to carpet clean I was very impressed. I had all the carpets deep cleaned/deoderized in my home, and my house honestly looks brand new and also smells lovely! I would highly recommend your service and would like to use you guys again in the future for any future carpet cleaning needs. Professional, on time and good customer service. Thank you once again for such brilliant service!
Jane Russell
3 years ago
We’re very pleased with the appearance of our carpet now Matt has worked his magic. Hope it dries as clean as it looks damp! Lovely company to deal with. Would recommend to others and will use again in the future.
Tony Tolhurst
3 years ago
Very polite, informative operator. Was quick, clean, did a good job. No complaints.
rachael mcclew
3 years ago
Great company really do recommend my 6 month old pup decided to rip a hole in the carpet under my radiator and rip the side of the stairs of not really knowing what to do I circled all the carpet shops very expensive come across these guys got me in super quick managed to get some spare carpet from my cupboard and the job was done it wasn’t messy it wasn’t stressful very friendly man to and a very reasonable price I’ve kept the spare carpet for when I need to call these guys next time ha ha don’t look anywear else these are your people
Janev Mehmet
3 years ago
Very pleased with the service I received from Gary and team. Will definitely be re booking in the next few weeks.
Anthony Cunningham
3 years ago
Fantastic job of cleaning my loung/diner carpet by a very polite, informative and friendly guy.Would reccomend to anyone.
Joanne Germaney
3 years ago
Absolutely 💯 % amazing, the carpet had a lot of through traffic which in places was quite down trodden & dirty, wasn’t really sure if cleaning would help, had a company in last year & wasn’t that impressed, so before giving in & buying new carpet we tried this company, all I can say is OMG, so glad we did, they did an amazing job, the carpets look new again & such lovely people So before paying out large expense buying new carpet, please just give this wonderful company a try, you will not be disappointed.
Corinne McNeall
3 years ago
We’re over the moon with Northstar. Matthew did a biohazard clean on our chair and it looks like new. Thanks Northstar and special thanks to Matt
Nadine Orhiere
3 years ago
Great service would definitely recommend and use again! Thanks guys
Bryan Lukehurst
3 years ago
Very satisfied. On time arrival, surveyed the work and decided how to go about it then got to work without delay. An absolutely first class job at a very reasonable cost.
Have used North Star previously and will certainly use them again.
Robert Daws
3 years ago
Star Ademosu
3 years ago
Consistent service all round from booking to service delivery. Friendly, professional and my G-Plan corner sofa is born anew. Thank you Matthew for a sterling job!
Unable to review again so editing my original review to capture both January and today's job (8/08/24):
Thank you Matthew and team for going the extra mile to accommodate my last minute request for carpet cleaning. So professional, superb results again and great value service.
Colleen Rawlings
3 years ago
I highly recommend NorthStar Carpet Cleaning, especially Matthew, who came to my property to clean my carpets. He went above and beyond by lugging his massive machine up to my flat and showed great dedication throughout the entire cleaning process. He deserves a medal for the work he did.
NorthStar, owned by Karen and Gary, is an excellent company that deserves 5 stars for their prompt, professional, and top-quality service.
Karen and Gary are extremely approachable and will do everything possible to provide assistance and help. If you're looking to make your carpets look clean again, NorthStar is the company to call.
Caroline Taylor
3 years ago
Matt did an amazing job on our 3 piece suite and footstool. He goes above and beyond and gives good advice on how to maintain the furniture and tips for our carpet too. Karen and Gary are really helpful when booking and sorting out payments too. Will definitely be using again and fully recommend.
Prageeth Maduranga Athukorala
3 years ago
Highly recommend for carpet repair. Matt fixed my burned carpet really well.
Path Ways
3 years ago
North Star always do a brilliant job with our carpets and clean to very high standard. Staff are helpful and friendly.
Tasha Maidwell
3 years ago
Karen and her team were absolutely fantastic! I had a very big job which turned out to be more difficult than originally thoughts. Karen and her team were so understanding, professional and did an amazing job. Would highly recommend this team for any and all matters, no matter how big or small.
David Newton
3 years ago
The carpets though out my small cottage were very dirty. The North Star technician worked very hard and produced a result that was amazing. He was able to remove all bad stains except where oil or grease from bed wheels had penetrated the carpet fibres over a long period of time. He arrived punctually and completed the job in about two hours. The cost was entirely reasonable.
Jason Thomas
3 years ago
Excellent service. Matt listened carefully to our requirements and delivered a very high quality clean. Good comms, friendly and professional.
Michelle Rolls
3 years ago
Absolutely excellent service! I wasn’t sure if the job would be possible, as the residue glue following a carpet removal was beyond awful! Thankfully the North Star team did an absolutely amazing job! Fantastic customer service too! Thanks to all at North Star!
Babs H
3 years ago
I would thoroughly recommend North Star Cleaning. Matt did a wonderful job cleaning my cream carpets throughout the house, plus my two neglected sofas. They all look as new. Also, I thought the price was very reasonable! I will definitely use North Star again.
Kathleen Hanlon
3 years ago
We contacted this company, after being recommended by a friend. Our carpets are not the best quality and had some damage from our cat but Matt did a fantastic job and we were really pleased with how they came up. As well as looking cleaner the pile on the carpets feels better (bit like walking on newly laid carpets) and indent marks from furniture - like our coffee table - has disappeared.
Matt is a lovely guy, thoroughly professional and friendly as indeed are Karen (who gave us an indicative quote over the phone) and Gary (who measured up for the final quote). Highly recommend and we will definitely use this company again.
Jackie Sullivan
4 years ago
I contacted North Star Cleaning on behalf of the Company I work for to deal with some carpet cleaning at a School where we were working. They responded immediately and attended within a couple of hours. Excellent service and communication. We would not hesitate to recommend them.
A Speed
5 years ago
Just brilliant service from the initial call with Gary to Mat turning up bang on time.
The repair to the carpet was exceptional.
(Colour of carpet looks different due to the pics being taken in the day & evening).
Highly recommended.
Andy????
Amanda
5 years ago
Had an cleaner attend our old flat on the 1st of September 2021 to clean the carpets before we handed the keys back to the lettings agent. They done an amazing job and made some very unclean carpets look great. Professional service throughout from booking the call and to dealing with the cleaner themselves. Very impressed with the service and was given some great advice by the chap on the end of the phone.
Thanks again
Ryan and Amanda
Rhiannon Morris
5 years ago
Have been very impressed with North Star from the very first call I made to them. They’re very professional and friendly and offer a great service. I spoke to Karen on a few occasions and she was always very helpful. Matt came out to clean the carpets and again, we were very impressed with him and how very friendly he was. A lovely guy. He arrived on time and did a great job of refreshing our carpets. I’d definitely recommend them to anyone who needs their carpets cleaned.
Art Williams
7 years ago
We needed a fairly small but conspicuous worn area of our carpet on one of our stairs repaired. Having provided photos and made enquiry through North Star website, we received a rapid response with advice and quotation for repair by email. This was augmented by a phone call (from Spain!) to arrange an appointment to do the job within the week. On the day, Gary arrived and did the work without fuss and to a high standard. Friendly, helpful and professional throughout. Would not hesitate to recommend for repairs. AW